An operating water-treatment pump delivering visible flow through a clear pipe, emphasizing the outcome rather than the equipment.

Newsletter

Selling Physics as a Service

Article

By Dr. Sarah Zou

A decision framework for hardware founders choosing between product sales, outcome pricing, and data-as-product models.

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Asset-light

Data cuts cost to serve

Intuitive Surgical

Data deepens lock-in

John Deere

Data is the product

Whoop, Samsara

Hybrid / financed

Data cuts cost to serve

Caterpillar

Data deepens lock-in

Michelin

Data is the product

Komatsu Smart Construction; Element Fleet

Asset-heavy

Data cuts cost to serve

Rolls-Royce

Data deepens lock-in

Signify

Data is the product

Planet, Spire

Each cell is the data role × asset model combination. The bottom-right cell (asset-heavy + data as product) is the rarest and most capital-intensive.

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References(tap to expand)

References

  1. Vandermerwe & Rada (1988), "Servitization of Business," European Management Journal. https://www.sciencedirect.com/science/article/abs/pii/0263237388900333
  2. "Explaining the servitization paradox," Int. J. Operations & Production Mgmt (2021). https://www.emerald.com/ijopm/article/41/5/517/148636/Explaining-the-servitization-paradox-a
  3. Rolls-Royce, "TotalCare" (power-by-the-hour; fixed fee per flying hour). https://www.rolls-royce.com/media/our-stories/discover/2017/totalcare.aspx
  4. Rolls-Royce Holdings 2025 Full-Year Results. https://www.rolls-royce.com/media/press-releases/2026/26-02-2026-rr-holdings-plc-2025-full-year-results.aspx
  5. Signify, "Light as a Service." https://www.signify.com/global/signify-services/managed-services/light-as-a-service
  6. IMD, "Michelin Fleet Solutions — selling kilometers." https://www.imd.org/research-knowledge/marketing/case-studies/business-model-innovation-michelin-fleet-solutions-from-selling-tires-to-selling-kilometers/
  7. John Deere recurring revenue / See & Spray per-acre. https://blog.tractortuesday.com/2025/10/27/john-deeres-shift-toward-the-intelligence-layer/
  8. Caterpillar services target and connected assets (Investor Day 2025). https://www.digitalcommerce360.com/2025/07/18/caterpillar-digital-28-billion-services-revenue/
  9. Intuitive Surgical instruments and training (recurring ~85%). https://www.intuitive.com/en-us/products-and-services/da-vinci/instruments
  10. Planet Labs FY2026 results (record revenue; 98% recurring ACV). https://www.sec.gov/Archives/edgar/data/0001836833/000119312526257401/pl-ex99_1.htm
  11. GE Predix failure (Panorama; IndustryWeek $15bn goal). https://www.panorama-consulting.com/ge-digital-transformation-failure/
  12. Peloton: customers buy or rent the bike; failure was fixed capacity, inventory glut, demand overexpansion (Supply Chain Dive; CNBC, July 2022). https://www.supplychaindive.com/news/peloton-manufacturing-operations-precor/642137/
  13. Casado & Lauten (2019), "The Empty Promise of Data Moats," a16z. https://a16z.com/the-empty-promise-of-data-moats/
  14. Recurring-revenue vs hardware valuation multiples (Aventis). https://aventis-advisors.com/tech-company-valuation-multiples/
  15. Equipment financing: capex-to-opex, balance sheet (J.P. Morgan). https://www.jpmorgan.com/insights/banking/commercial-loans-and-lines-of-credit/how-equipment-financing-can-optimize-liquidity
  16. Rolls-Royce, 50th anniversary of "Power-by-the-Hour" (1962 origin, Viper engine). https://www.rolls-royce.com/media/press-releases-archive/yr-2012/121030-the-hour.aspx
  17. Komatsu Smart Construction — data/digital services on financed equipment. https://www.komatsu.com/en-us/technology/smart-construction
  18. Element Fleet — telematics/connected data on leased fleets. https://www.elementfleet.com/fleet-services/vehicle-telematics

Building the commercial layer for a hardware or deep tech platform? See how I help technical founders with pricing, GTM, and unit economics—especially when the product is complex and the business model is not obvious.

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Suggested citation

Zou, S. (2026). Selling Physics as a Service. Sarah Zou Newsletter. https://sarahzou.com/newsletter/selling-physics-as-a-service